Customer

‍Municipality of Rotterdam

Challenge

‍The municipality had to deal with inefficient processing of citizen applications and a lack of insight into the needs of residents. This led to long waiting times and reduced citizen satisfaction.

Solution

‍Blackbirds was brought in to implement Robotic Process Automation (RPA) to optimize request processing and provide valuable insights.

Project approach

Process Automation

- Routine processes such as request processing and document management were automated using RPA.

Data Integration

- All existing data from various municipal departments were integrated into a central data platform.

Insights and Reports

- The system generated real-time reports and insights about the needs and trends among residents.

Results

- Faster Processing: A 40% reduction in request processing time

- Higher Satisfaction: A 25% increase in citizen satisfaction due to faster and more efficient services.

- Better Insights: Improved decision making through access to real-time data and trends.

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