De opzet van onze beheer en support is afhankelijk van of de applicatie door ons gehost wordt of bij de klant draait. In laatste geval verzorgen we functioneel beheer en kunnen we ook als partner meehelpen in analyse en advies op basis van de rapportages die we bij onze oplossing leveren. Bij hosting werken we op basis van een SLA. Variabele kosten zoals bijvoorbeeld AI tokens (die je in een soort credits systeem verbruikt als je een AI iets laat doen), berekenen we 1-op-1 door aan de klant. En de kosten zijn afhankelijk van de complexiteit van de taak (bepaalt hoeveel tokens per actie wordt gerekend) en het aantal taken per maand. We helpen klanten voor ze een contract bij ons tekenen altijd graag om een beter beeld bij de te verwachten gebruikerskosten te krijgen. Zo krijgen onze klanten op een transparante wijze inzicht.

Dat is natuurlijk voor iedereen anders. Maar wat we bij Blackbirds doen is dat we iets naast of over bestaande applicaties leggen met onze oplossing. Dit voorkomt veel tijd en aandacht aan dure integraties, licenties van (enterprise) SaaS oplossingen. We werken projectgebaseerd. Na iedere fase kun je als klant besluiten het zelf te doen. We bouwen liefst een applicatie die binnen de architectuur van de klant draait. Een goede overdracht en training van de klantorganisatie hoort hier uiteraard bij.

Blackbirds werkt op basis van fixed price, fixed scope principe. Dit betekent dat het risico bij ons ligt. Verder helpen we na initiele lancering van onze applicatie vrijwel al onze klanten met functioneel beheer op de applicatie, analyse en advies (indien gewenst). Al is dat natuurlijk niet verplicht.

We werken volgens enkele fundamentele ontwerpprincipes binnen Blackbirds. Twee belangrijke: 1. het 'security by design' principe. Dit betekent dat onze oplossingen zo worden gebouwd dat de kans en schaal van een data issue wordt geminimaliseerd. 2. we zijn echte AI-fanaten, maar we gebruiken het alleen wanneer het niet anders kan. Dit betekent meer controle, minder afhankelijkheid van AI (en dure tokens). En meer voorspelbaarheid en transparantie. Verder werken we conform ISO 27001 (informatiebeveiliging), draaien onze data servers binnen de EU, zijn we AVG compliant en voor financiele instellingen ook bijvoorbeeld DORA compliant.

Bij Blackbirds werken we vanuit projecten. We werken vanuit gestandaardiseerde oplossingen aan een project. Voor bijvoorbeeld planning is bepaalde data nodig, maar ook voorkeursinstellingen en succescriteria. Blackbirds levert in de eerste maand een Proof of Concept op. Dit is een werkende applicatie, op basis van een kleine dataset of test dataset. Vervolgens draaien we de applicatie binnen een afdeling, of op enkele onderdelen (beperkte scope) zodat echt medewerkers de oplossing gebruiken. De stap erna is om de applicatie volledig uit te rollen en te integreren binnen de architectuur van de klant.

The management team is strongly involved in projects, with a focus on providing strategic guidance and support. The team consists of experienced leaders who work closely with customers to achieve their goals.

We offer comprehensive customer support and aftercare after implementing a project. This includes ongoing technical support, training, and adapting solutions to changing customer needs.

We are highly innovative in our approach and solutions. Our team of consultants is not only familiar, but also highly skilled with the latest data management technologies. We use advanced AI-driven tools and platforms to provide unique insights. By continuously investing in the latest technological developments and integrating them into our solutions, we can help our customers stay ahead in their sector.

Unexpected problems and changes are inevitable in every project. Our approach is to remain proactive and flexible and to also guide and provide insight to our customers. It is important to think in a solution-oriented way, to adapt project planning quickly, and, above all, to keep learning.

At Blackbirds, we demonstrate a deep understanding of our customers' business processes and needs by applying customized solutions and using advanced AI technology to provide context and clarity for strategic decision making.

We have built a diverse team in skill sets and seniority, with entrepreneurial experts who are focused on realizing concrete solutions for customers.

Blackbirds uses the net promoter score (NPS) to measure the satisfaction of its customers. Based on this score, we make the necessary changes to improve customer satisfaction.

We make agreements with customers in advance about the products to be delivered. This way, we can easily measure the progress of projects and keep our customer informed about the process.

We offer customized solutions that are tailored to the specific needs of our customers. This includes customized leadership and executive team solutions designed to provide role-specific resources and expertise.

We are active in various sectors, including transport & logistics, energy, health & life sciences, government, and agri & food.

We mainly work on our projects from our beautiful office in Little C. We have high bonuses, what you, as an employee, do a lot more entrepreneurial makes and is also more involved in achieving turnover ambitions. Entrepreneurship also includes flexibility. In choices, during periods when you want to work a little more or just a little less. And finally, our regional focus. We have the strategy to build a regional community of clients, Blackbirds employees and partners. And to do this at several locations in the Netherlands in the coming years.

The team is an expert team in Data Management. Senior, medior and junior experts participate in our projects. And we have experts in A.I, RPA, security, cloud solutions, data intelligence and governance. Depending on the project, you will work on a full stack or with a few experts on the solution. Also, expect to work on multiple projects at the same time.

We offer a training budget. This allows you to develop yourself in a direction that helps you move forward and increases your relevance in Blackbirds projects. From Blackbirds, your manager will also coach and advise you on this. However, we believe that you mainly learn 'on the job'. Also because we regularly have to deal with the most modern applications and associated solutions within projects. Want to know more about what we offer you when you join Blackbirds?

You will be paired with a buddy. This introduces you to all formal (and sometimes informal) processes and issues. Within projects, there is a senior colleague who supports you in joining or starting a new project. We also came up with some fun things that we'll keep a secret for a while 😉. But promised: they are fun and valuable.

The world is changing rapidly. More data is being captured than ever and the opportunities to unlock it and make it valuable are growing rapidly with new technologies. This means that many organizations face the challenge of transforming into a more data-driven organization. At Blackbirds, we focus on supporting this domain. And not only from advice and strategy, but also from carrying out projects and managing applications. This is how we help companies in the Netherlands to lead the way and stay relevant in the longer term. Want to know more about Blackbirds? Continue reading here.

Blackbirds works with a High Flyer reward. This means that if you work a lot of hours on projects, your bonus will increase significantly. Often much more than with other employers. You also get a training budget, a health program that includes a healthy lunch, vacation days, a lot of flexibility and freedom of choice. The most important thing is that you learn a lot in your assignments. Blackbirds is also designed for this.

Working hours are flexible, although you are present at certain team events. You can say no to assignments, you can also work a little less for a period of time if you want. In consultation with your manager, you can schedule a sabbatical. This is also fair because your remuneration changes with the number of hours you work on our clients' projects. Flexibility therefore means that, as an employer, we try to adapt to your needs as best we can. You can read more about flexibility here.

You work on multiple projects and for various clients. We do this in expert teams, so you can learn a lot from each other. Here is also inside us Highflyer program attention to. Of course, you will receive an annual budget for training and certification. And we will also visit various events and conferences from Blackbirds, where we will share the knowledge gained internally with interested parties.

This varies where you are in your career and your needs. We offer development paths from junior to medior to senior, but also in breadth, where you develop new skills as a consultant. As a junior or medior, you work with a senior on projects that teach you a lot. As a medior or senior, you will learn to share your content expertise and experience within your team and, if you aspire to do so, also towards clients or the market. Part of the Blackbirds Highflyer program is designed for this.

A consultant often works from the office in project teams, often on multiple projects at the same time. Of course, sometimes also with the client. There is also space to work from home, for example to work really dedicated and undisturbed on code. There is coordination with the team, possibly with the client. Depending on the service provided, activities can be more advisory or investigative, or really focused on developing a high-end data solution. You can read more about working at Blackbirds here.