Compliance over elk kanaal. Realtime

Van steekproeven naar volledig zicht

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How do I build an AI solution to support a team or process? Which cases are suitable for this and which are not (yet)? How do you validate quickly and build a sustainable application?

Maar de meeste organisaties controleren slechts een fractie. Vaak achteraf, handmatig, op basis van steekproeven.

Wat er tussendoor glipt, zie je pas als het te laat is.

Unified Compliance analyseert al je klantcommunicatie realtime. Het platform detecteert overtredingen van branchecodes, AVG/GDPR-risico's, mogelijke data breaches en fraudesignalen – ongeacht het kanaal.

Zodat je direct kunt ingrijpen, niet achteraf kunt constateren.

Roadmap: gefaseerde aanpak

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01

Inspiration, strategy & vision

We kickstart with an exploration of opportunities for your organization, designed from the sector. We do this, for example, by means of a roundtable or inspiration session.

Samen bepalen we de scope en prioriteiten.

02

Deep Dive & Proof of Value

We provide analysis and deep dive into use cases for our customers. These result in a demo.

Op één kanaal of afdeling bouwen we een werkende pilot. Met realtime detectie en alerting.

03

Deployment & Management

We support customers on a project basis in the construction and implementation of (generative) AI.

Dashboards geven compliance-teams direct inzicht, escalaties verlopen automatisch naar de juiste mensen.

04

Maintain & Evolve

Ons data team monitort de detectiekwaliteit en past regels aan bij nieuwe wetgeving of interne beleidswijzigingen.

Bij succes breiden we uit naar andere kanalen of afdelingen.

Impact

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Controle

Volledig zicht op alle klantcommunicatie, niet alleen steekproeven.

Consistentie

Dezelfde compliance-standaard over elk kanaal Van callcenter tot inbox.

Snelheid

Realtime signalering en mogelijkheid tot direct ingrijpen, niet pas bij de maandelijkse audit.

Een instrument om het eigen beeld te toetsen, te bevestigen of te heroverwegen op basis van data.

Use Case: Klantcommunicatie Monitoring

Een organisatie met meerdere klantkanalen, namelijk telefoon, mail, chat, wil grip op compliance zonder elk gesprek handmatig te controleren.

Unified Compliance van Blackbirds analyseert alle interacties realtime op overtredingen, escaleert automatisch bij risico's en levert management-dashboards voor beleidsvorming.

Het resultaat: volledige controle over compliance, consistente handhaving en een audit-trail die altijd op orde is.

Ready to fly?

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Frequently Asked Questions

How involved is the Blackbirds management team in projects?

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The management team is strongly involved in projects, with a focus on providing strategic guidance and support. The team consists of experienced leaders who work closely with customers to achieve their goals.

How is Blackbirds' customer support and aftercare after implementing a project?

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We offer comprehensive customer support and aftercare after implementing a project. This includes ongoing technical support, training, and adapting solutions to changing customer needs.

How innovative is Blackbirds in their approach and solutions?

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We are highly innovative in our approach and solutions. Our team of consultants is not only familiar, but also highly skilled with the latest data management technologies. We use advanced AI-driven tools and platforms to provide unique insights. By continuously investing in the latest technological developments and integrating them into our solutions, we can help our customers stay ahead in their sector.

How does Blackbirds deal with unexpected problems or changes during a project?

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Unexpected problems and changes are inevitable in every project. Our approach is to remain proactive and flexible and to also guide and provide insight to our customers. It is important to think in a solution-oriented way, to adapt project planning quickly, and, above all, to keep learning.

How well does Blackbirds understand the business processes and needs of their customers?

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At Blackbirds, we demonstrate a deep understanding of our customers' business processes and needs by applying customized solutions and using advanced AI technology to provide context and clarity for strategic decision making.

Based on your experience, what are Blackbirds' strengths?

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We have built a diverse team in skill sets and seniority, with entrepreneurial experts who are focused on realizing concrete solutions for customers.

How is customer satisfaction measured and improved within your company?

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Blackbirds uses the net promoter score (NPS) to measure the satisfaction of its customers. Based on this score, we make the necessary changes to improve customer satisfaction.

How does your company measure and report project progress and results?

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We make agreements with customers in advance about the products to be delivered. This way, we can easily measure the progress of projects and keep our customer informed about the process.

How flexible is your company in adapting solutions to specific customer needs?

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We offer customized solutions that are tailored to the specific needs of our customers. This includes customized leadership and executive team solutions designed to provide role-specific resources and expertise.

What sectors does your company primarily serve?

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We are active in various sectors, including transport & logistics, energy, health & life sciences, government, and agri & food.

What are the working hours and flexibility options at Blackbirds?

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Working hours are flexible, although you are present at certain team events. You can say no to assignments, you can also work a little less for a period of time if you want. In consultation with your manager, you can schedule a sabbatical. This is also fair because your remuneration changes with the number of hours you work on our clients' projects. Flexibility therefore means that, as an employer, we try to adapt to your needs as best we can. You can read more about flexibility here.