Best-in-Class Intelligent Automation Experts

Blackbirds helps you select, implement and manage IPA and RPA for your most impactful processes.

Intelligent Process Automation Projects

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Structured
IPA implementation

To grow, working more efficiently is crucial. Our IPA and RPA service accelerates and simplifies your business processes, saves costs and increases productivity so you can fully focus on growth.

Our Way of Working:
Learn & Identify: Process analysis and assessment
Select: IPA Strategy Development
Pilot: Tool Selection and Deployment
Measure: Maintenance and support
Expand: IPA scaling and innovation.

IPA & RPA Strategy and Execution

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01

Process Analysis & Assessment

The intelligent process automation strategy must contribute to the customer's business strategy. Next, it is important to identify processes and analyse them for suitability.

We conduct a thorough analysis of processes to determine which ones are suitable for automation. Use tools such as Process Mining to gain insight into the workflow.

02

Strategy development

After the process analysis, we set up the intelligent automation strategy with success criteria, KPIs and a roadmap. We often start with a use case and, together with the customer, we realize a pilot project to build a proof of value.

Other processes follow after the right IPA and RPA tools have been chosen. By starting with a pilot and proof of value, the first automation successes become visible more quickly, which creates enthusiasm and support for further deployment.

03

Tool selection & implementation

We know the possibilities within IPA. For the tool selection, we combine the maturity of the organization, the strategy and the technological possibilities.

We help customers pay attention to usability, scalability, integration options, security and compliance, support and community, and costs for realization and management. Based on this, the implementation of the automation technology within the customer architecture can be started and rolled out according to the chosen strategy.

04

Maintenance & Support

We support customers with regular updates and checks and work with appropriate monitoring for 24/7 monitoring of the applications.

When troubleshooting and support, we use a quick and appropriate SLA. We also help teams within our customer organization use and monitor Automation tools effectively, and help them stay up to date with the latest updates, technical innovations, and best practices.

05

Scaling and Innovation

We help intelligent process automation scale for cost savings, increased efficiency, and improved accuracy. Based on the IPA strategy, we scale to new processes and larger volumes.

Teams are supported with education and training, including workshops on effective implementation and management of IPA and RPA. This way, customers can carry out maintenance and optimization independently if they wish.

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Resources & Use Cases

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Frequently Asked Questions

How is Blackbirds' customer support and aftercare after implementing a project?

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We offer comprehensive customer support and aftercare after implementing a project. This includes ongoing technical support, training, and adapting solutions to changing customer needs.

How innovative is Blackbirds in their approach and solutions?

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We are highly innovative in our approach and solutions. Our team of consultants is not only familiar, but also highly skilled with the latest data management technologies. We use advanced AI-driven tools and platforms to provide unique insights. By continuously investing in the latest technological developments and integrating them into our solutions, we can help our customers stay ahead in their sector.

How does Blackbirds deal with unexpected problems or changes during a project?

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Unexpected problems and changes are inevitable in every project. Our approach is to remain proactive and flexible and to also guide and provide insight to our customers. It is important to think in a solution-oriented way, to adapt project planning quickly, and, above all, to keep learning.

How well does Blackbirds understand the business processes and needs of their customers?

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At Blackbirds, we demonstrate a deep understanding of our customers' business processes and needs by applying customized solutions and using advanced AI technology to provide context and clarity for strategic decision making.

Based on your experience, what are Blackbirds' strengths?

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We have built a diverse team in skill sets and seniority, with entrepreneurial experts who are focused on realizing concrete solutions for customers.

How is customer satisfaction measured and improved within your company?

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Blackbirds uses the net promoter score (NPS) to measure the satisfaction of its customers. Based on this score, we make the necessary changes to improve customer satisfaction.

How does your company measure and report project progress and results?

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We make agreements with customers in advance about the products to be delivered. This way, we can easily measure the progress of projects and keep our customer informed about the process.

How flexible is your company in adapting solutions to specific customer needs?

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We offer customized solutions that are tailored to the specific needs of our customers. This includes customized leadership and executive team solutions designed to provide role-specific resources and expertise.

What sectors does your company primarily serve?

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We are active in various sectors, including transport & logistics, energy, health & life sciences, government, and agri & food.

What are the working hours and flexibility options at Blackbirds?

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Working hours are flexible, although you are present at certain team events. You can say no to assignments, you can also work a little less for a period of time if you want. In consultation with your manager, you can schedule a sabbatical. This is also fair because your remuneration changes with the number of hours you work on our clients' projects. Flexibility therefore means that, as an employer, we try to adapt to your needs as best we can. You can read more about flexibility here.